I think I burned a bridge

user shawntay has entered room

analyst Mika_ has entered room

shawntay>
hello

Mika_>
Welcome to Sony Online Support. I see by your model number that your Computer is out of warranty.  Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to obtain 15 minutes of free chat support.  We've been solving more than 50% of the issues during these free periods. If your particular issue is more complex and can't be fully resolved by the end of the free 15 minutes, then you will have the option of paying to continue the Support session.

shawntay>
ok

Mika_>
Hi Shawntay, I'm Mika. Please allow me a moment to review your concern.

shawntay>
ok

Mika_>
Thank you for waiting, Shawntay. I'll be happy to assist you with the information regarding the Network Driver.

Mika_>
Could you please provide Full name and the Telephone #? In case, if the chat gets disconnected, we'll arrange a call back for you.

shawntay>
as long as the call back is free. my full name is Shawntay xxxxxxxxx and my number is xxx-xxx-xxxx

Mika_>
Thank you for the information.

Mika_>
May I know the Model # of the Computer?

shawntay>
PCV 77442

Mika_>
PCV7742 is a general Model #.

shawntay>
where do i find the specific number

Mika_>
Are you using a Sony VAIO Notebook?

shawntay>
it's a desktop

Mika_>
You can locate the Model # of the VAIO Desktop on a small label located on the front panel of the unit.

Mika_>
It will start with the initials 'PCV' or 'VGC'.

shawntay>
pcv-rx660

Mika_>
PCV-RX660 is the correct Model # of the Computer.

Mika_>
Thank you for providing me the correct Model # of the Computer.

shawntay>
i just checked your site. i see the pc but still don't see the network card driver

Mika_>
Are you using the same Computer to chat with me?

shawntay>
no

Mika_>
Is the Computer having the issue connected to the Internet and next to you, so that I can make a remote connection and resolve the issue?

shawntay>
yes it is. the user has deleted the driver. i am the technician for the company

Mika_>
To initiate our session, please visit:

Mika_>
http://logmein123.com

shawntay>
i can't go to logmein...because the pc in question can't connect to the internet.

Mika_>
Please open the above link on the other Computer, which is having the issue.

Mika_>
Are you using the pre-installed Operating System in the Computer?

shawntay>
Kinda hard to...it has no network driver

shawntay>
i just want to find the link on your website to download the driver to my pc and then copy to a thumb drive to take to the pc without a nic drive and reinstall....please before our time is up.

Mika_>
Shawntay, theWireless Drivers are not available online for download.

Mika_>
However if you allow me to access your Computer, I can check for the exact settings and install the compatable Driver.

shawntay>
what about the lan driver...and ironically the wireless drivers are on the website

Mika_>
I'm sorry to inform you that, there is no such LAN Driver available online for download.

shawntay>
so what happens to users that need this driver. every other driver is located on the site.

Mika_>
Shawntay, please do not worry about the issue.

Mika_>
I will provide all the information to resolve the issue.

Mika_>
I need additional 20-30 minutes to resolve the issue.

Mika_>
I can resolve this issue for you for FREE if you sign up for any one of our Service plans, even though your System is out of warranty and you are past the free 15 minute support period that we have offered.

Mika_>
While working on the issue, let me explain how the system uptime assurance plan works.

Mika_>
May I know what are the applications that you frequently use in your Computer?

shawntay>
this is crazy. Seriously are you kidding me. you know full well that only 15 minutes are given for free help. all i need is a driver. I have been a help technician for 10 years now. this is why our contract was changed to go with dell.thank you so much for no help at all. This has been the worse technical support chat i have ever been on. we have spend more than 15 mins wasting time with you not only misinterpreting the issue but running me around in circles with asinine answers. you suck and your company. thank you very much have a nice day.